Support

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Phone — 24/7

1-800-GTB-BANK

Email

support@bank.com

Report Fraud

Immediate assistance

Submit a Ticket

FAQ

How do I reset my password?

Go to the login page and click "Forgot password?" to receive a reset link at your registered email.

What are the transfer limits?

Standard accounts can transfer up to the daily limit shown on the Transfer page. Verified (KYC) accounts have higher limits.

How long do transfers take?

Internal transfers are instant. External wires take 1-3 business days depending on destination.

How do I verify my identity?

Go to KYC Verification in the sidebar and submit a valid government-issued ID. Review takes 1-2 business days.

Is my money insured?

Yes. All deposits are FDIC insured up to $250,000 per depositor per account category.